Today more than ever, workforces need to be agile enough to work from anywhere and still maintain the same level of operational efficiency and creativity. Unified communications and collaboration (UCC) facilitates the convergence of disparate voice, video, contact center, and collaboration service networks creating a virtual workforce. However, UCC technological complexities can be a drain on internal resources, which can be overrun with the sheer volume of operational support requirements. This ever-evolving virtual workforce initiative can be very difficult for many IT teams to deploy and manage.
Why are InfoSight’s Unified Communications, Collaboration & Connect Services Important?
InfoSight’s Managed Unified Communications, Collaboration & Connect Support Services can provide the appropriate skillsets to achieve the ideal level of UCC acumen required for your specific environment. We employ a personalized approach to design the ideal Managed Unified Communications, Collaboration & Connect Services program for your business to achieve the best possible outcome.
Key Benefits and Features
24x7x365 UCC infrastructure monitoring covering IP Voice/Telephony, Messaging, Multi-media Video Conferencing, and Contact Center that leverages Artificial Intelligence (AI).
Support for multi-vendor connectivity platforms, SOHO integration, and business analytics and reporting
Technical Human Capital with multi-vendor experience to satisfy any level of network operations and management complexity
A flexible support and services model to complement any size in-house IT team
Run/Playbook creation and maintenance
On-demand implementation of new technologies to remain agile
Tooling to obtain granular levels of visibility into your network and cloud environments to allow for accurate decision making