Client Success Manager Career Opportunity

Client Success Manager

InfoSight is seeking a Client Success Manager (CSM) to be responsible for supporting its clients’
adoption and continued satisfaction with InfoSight services.

If you feel you are a good fit for this position, please send your resume HERE with the position name in the subject line.

What you’ll do

  • Take ownership of relationship with the client, providing counsel and guidance aimed at ensuring their successful experience with InfoSight.
  • Serve as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.
  • Provide best practice recommendations, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of InfoSight solutions.
  • Manage a list of strategic customers and initiatives.
  • Provide customers with business, technical, and product knowledge.
  • Develop/execute effective success plans to drive customer outcomes.
  • Educate customers on how existing and new product features/functionality will contribute to the growth of their business.
  • Work closely with Sales and Technical Service Departments to identify and nurture customer renewal and growth opportunities to the point of closure.
  • Relay relevant product feedback and recommendations from customers.
  • Travel as needed to meet in person with customers.

What you need

  • 3-5 years’ experience in a customer facing role such as a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services
  • Experience working with a technical customer base and corporate IT projects and processes
  • Excellent presentation and meeting facilitation skills
  • Proactive, positive, self-starter, and team player
  • Bachelor’s Degree (or equivalent) or higher

What would be nice

  • Experience with large enterprise customers
  • Ability to work comfortably across geographies and cultures

InfoSight Also Provides:

Why InfoSight?

  • 24x7x365 US-based SOC/NOC
  • SOC 2 Certified
  • Complete MSSP Services that include Monitoring, Real-Time Threat Analysis, Mitigation/Remediation, Alerting, Reporting and Device Management
  • Flexible pricing models that can be 24x7, 8x5, of off-peak 7pm to 7am only coverage
  • MSP & MSSP Solutions for both IT & OT ICS environments
  • 21+ years Regulatory Compliance experience (GLBA, PCI, HIPAA, NERC, AWIA, etc.)
  • Certified Experts (CISSP, CISA, CEH, OSCP, AWS, AWWA, etc.)
  • Managed Services for On-premise Data center, Cloud and Hybrid environments
  • Offering comprehensive cybersecurity Awareness Training Solutions
  • Virtual ISO Programs that bridge the communication gap between IT and OT networks

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