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Client Success Manager Career Opportunity
Client Success Manager
InfoSight is seeking a Client Success Manager (CSM) to be responsible for supporting its clients’
adoption and continued satisfaction with InfoSight services.
If you feel you are a good fit for this position, please send your resume HERE with the position name in the subject line.
What you’ll do
- Take ownership of relationship with the client, providing counsel and guidance aimed at ensuring their successful experience with InfoSight.
- Serve as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.
- Provide best practice recommendations, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of InfoSight solutions.
- Manage a list of strategic customers and initiatives.
- Provide customers with business, technical, and product knowledge.
- Develop/execute effective success plans to drive customer outcomes.
- Educate customers on how existing and new product features/functionality will contribute to the growth of their business.
- Work closely with Sales and Technical Service Departments to identify and nurture customer renewal and growth opportunities to the point of closure.
- Relay relevant product feedback and recommendations from customers.
- Travel as needed to meet in person with customers.
What you need
- 3-5 years’ experience in a customer facing role such as a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services
- Experience working with a technical customer base and corporate IT projects and processes
- Excellent presentation and meeting facilitation skills
- Proactive, positive, self-starter, and team player
- Bachelor’s Degree (or equivalent) or higher
What would be nice
- Experience with large enterprise customers
- Ability to work comfortably across geographies and cultures
Why InfoSight?
- 24x7x365 US-based SOC/NOC
- SOC 2 Certified
- Complete MSSP Services that include Monitoring, Real-Time Threat Analysis, Mitigation/Remediation, Alerting, Reporting and Device Management
- Flexible pricing models that can be 24x7, 8x5, OR off-peak 7pm to 7am only coverage
- MSP & MSSP Solutions for both IT & OT ICS environments
- 21+ years Regulatory Compliance experience (GLBA, PCI, HIPAA, NERC, AWIA, etc.)
- Certified Experts (CISSP, CISA, CEH, OSCP, AWS, AWWA, etc.)
- Managed Services for On-premise Data center, Cloud and Hybrid environments
- Offering comprehensive cybersecurity Awareness Training Solutions
- Virtual ISO Programs that bridge the communication gap between IT and OT networks
We bring the Future into Focus ©
Bringing the Future into Focus© 
305-828-1003 
info@infosightinc.com
14100 Palmetto Frontage Rd Suite 310
Miami Lakes, FL 33016
