Training & Education
| Training for your staff |
| Training for your customers |
| Webinars |
| Downloads / Whitepapers |
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Customer Awareness Program
Security awareness training
for customers of financial institutions
Effective January 2012, Examiners will enforce compliance with the supplemental multi-factor authentication guidance requiring financial institutions to manage a robust awareness and education effort for their retail and commercial customers.
Financial institutions have made, and should continue to make, efforts to educate their customers on security risks. Because security awareness is a key defense against fraud and identity theft, providing education for retail and commercial customers on threats like phishing, social engineering and general information security practices is among the top agenda items for financial institutions. The FFIEC's updated multi-factor authentication guidance now requires it.
There are many benefits to dedicating more resources to education:
- Demonstrate to Regulators and Clients that you are meeting security awareness initiatives which are now mandatory.
- Reduce liability and risk of litigation by offering security education to your commercial base who are not protected under Reg E.
- Build confidence in the growing number of electronic and mobile users to drive product adoption.
- Grow new prospective relationships with larger commercial clients.
- Create commercial sales opportunities through onsite security awareness seminars.
| GUIDANCE REQUIREMENTS | INFOSIGHT'S SOLUTIONS |
|---|---|
| Track the number of customers who report fraudulent attempts to obtain their authentication credentials | Online tracking of customers reporting attempts to obtain their credentials |
| Track the dollar amount of losses relating to identity theft, etc. | An annual Progress Report will evaluate your program's effectiveness |
| Track the number of clicks on information security links on websites | Track customers who download tools and/or click on security information & education links |
| Track the number of statement stuffers or other direct mail communications | Provides the Security Awareness source content for website educational information, statement stuffers, social media campaigns |
| Implement a customer awareness program & evaluate its effectiveness | Commercial client security seminars and/or webinars. Access to industry experts for ongoing advice |
You don't have to face compliance alone. Contact us today to learn how InfoSight can help educate your retail and commercial clients about online fraud, while ensuring you have fulfilled your compliance obligations.
The new Multi-factor Authentication guidance requires a formal Customer Awareness Program.
• Do you have a formal Customer Awareness Program in place?
• Do you have Security Awareness material readily available?
• Are you providing security awareness training for your customers?
InfoSight's Solution
InfoSight's comprehensive Customer Awareness Program educates your retail and commercial customers about phishing, malware, ACH and wire fraud, and more. It also provides methods to evaluate your Program's effectiveness in accordance with federal mandates, as well as documentation of your organization's efforts to comply. In addition, it tracks fraud attempts, losses relating to ID theft, and more.
