IP Telephony, Contact Centers & Unified Messaging

InfoSight can design a Voice, Video and Data (VDV) network complete with Contact Center for any size institution. 

IP Telephony

More than simply an alternative to expensive long distance rates, IP Telephony's true promise lies in the increased services and improved client relationships it can facilitate. Compared to current Computer Telephony Integration (CTI), IP Telephony brings maximum value to incoming telephone calls and the information that can be derived from them. By making this information easier to obtain and flexible to use, IP Telephony offers an impressive information gathering alternative for e-business and advanced Customer Relationship Management (CRM) purposes.

Unified Messaging Solutions

Combining your phone system with your contact center is becoming a standard in today’s customer service environment.   Our Contact Center solutions represent a revolutionary advance in customer service made possible by the convergence of voice and data into a single, unified network. Contact Center solutions compliment the advanced technology of an IP Telephony platform to dramatically improve customer service while reducing costs. 

We can also create a highly integrated and manageable communications infrastructure where e-mail and voice mail become one. As unified communications applications become more prevalent in the workplace, more organizations are also realizing the associated benefits. Results documented demonstrate a multitude of benefits both in terms of employee time savings and financial savings. Unified communications applications not only facilitate productivity improvements for mobile employees, they can also enhance the way in which all employees communicate.

Contact us today for more information on intelligent IP telephony solutions for your institution.