Products & Services
IT Infrastructure & Management Services
Ask the Experts
Submit a no-obligation question about our Unified Messaging solutions.
STAY INFORMED: If you found this helpful, why not join in the conversation? Stay up to date on Unified Messaging Solutions on FaceBook, Twitter, and the InfoSight Blog.
Unified Messaging Solutions
Text messaging, instant messaging, email, Skype, Twitter, and various types of conferencing have become integral parts of the communication process – both within the company and between the company and the customer. An effectively implemented unified messaging solution integrates all of these communication approaches.InfoSight can create a highly-integrated, highly-secure, scalable, and reliable communications infrastructure where email, voice mail, and more become one. Documented results demonstrate a multitude of benefits both in terms of employee time savings and financial savings. Unified messaging applications not only facilitate productivity improvements for mobile employees, they can also enhance the way all employees communicate by enabling them to react to any message, at any time, regardless of the format in which it was sent. For example workers can:
- Access and manage all messages using a PC, telephone, PDA, or Web browser.
- Listen to email messages over the phone via text-to-speech conversion and reply instantly.
- Send and receive fax messages with a PC.
- Generate voice mail messages as email attachments that can be sent to anyone with an Internet address.
- Reply in the "medium" of choice, allowing users to use the application and device which is most convenient.
- Work with compound messages, such as forwarding an email or fax message with a voice introduction, or embedding voice messages into emails.
Security Is Crucial
Because unified messaging environments are complex, composed of many layers of technology, security in this environment also becomes more complicated. With a traditional voice-only system, there is a dedicated circuit for communication. However, with data and voice sharing the same IP infrastructure, the number of places where possible vulnerabilities may reside increases drastically. For instance, a denial of service attack or oversubscribed data services can ultimately result in voice and video quality issues. Our understanding of traffic variances, as well as vulnerabilities, can help you reduce the chances of encountering issues.
InfoSight's unified messaging solutions let you take control of your communications experience and maximize productivity while ensuring privacy. Whether you seek a basic voicemail solution, integrated messaging with email, web, and mobile clients, or unified messaging with all your voice, fax, and email messages stored in the same inbox, InfoSight has a secure solution for you.
Contact Center Solutions
Also, combining your phone system with your contact center or call center is becoming a standard in today's customer service environment. Our Contact Center solutions represent a revolutionary advance in customer service made possible by the convergence of voice and data into a single, unified network. Contact Center solutions compliment the advanced technology of an IP Telephony platform to dramatically improve customer service while reducing costs.
Unified messaging solutions beyond the office include cloud computing features. Learn more.
What is Unified Messaging?
Unified messaging, also known as universal messaging, allows you to access all your messages -- voice, fax, email and IM -- from one device. Even better, you can choose how you want to access those messages: through your computer, your telephone, or even a Web-enabled mobile device.Not only can you receive messages in one place, but you can send them from any communication platform to any other communication platform. For example, with a unified messaging system, you can send a fax from your email account, an email from your cell phone, or a text message from your IM client.
With unified messaging, all of those messages -- voice, email, fax -- are collected on a central server. The server converts all messages into digital data; voice mail messages become digital audio files that can be attached to emails, and fax data is converted into a digital image file like a PDF. The digital information on the central server can then be accessed through several different methods. Unified messaging removes the barriers that existed between different communications platforms, creating a truly unified solution for small and large companies, mobile workers and even home users.
Do you have something to add to this definition? Let us know. Email your comments and contributions.
Also see IP Telephony Solutions.
