Products & Services
IT Infrastructure & Management Services
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Submit a no-obligation question about our onsite and remote support services.
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Onsite and Remote Support
InfoSight delivers your own fully-staffed IT department, without the high costs. Our all-inclusive Managed IT Support plan monitors your network 24/7. If onsite service is needed, we dispatch an engineer to your office. Our IT support contracts are designed to suit our customers' needs, from small business start-ups to large, multiple-location organizations.
InfoSight sets a new standard for friendly, reliable customer support, and provides a comprehensive solution that gives you the protection and assurance you require at a price you can afford. We strive to provide an exceptional customer experience, one in which we become a trusted adviser to our clients and bring innovative ideas and solutions that deliver value to them. Regardless of whether you have a simple question about our service, or have a highly technical issue, our security experts will help resolve your issue promptly.
We provide a full range of maintenance and support service options:
Remote Support
Remote support is convenient with immediate response times and affordable by eliminating the extra expenses of service calls. If you know that a fixed number of support hours will be required during the year, you can plan your expenses and receive the best hourly rates by contracting for as many hours as needed.
Our team of certified professionals is available during normal business hours to resolve system and service-related problems. We’re here to support your needs 24x7x365. After hours service calls can be placed to support@infosightinc.com.
OnSite Support
In the event you experience network or service issues that cannot be resolved remotely, InfoSight will send an experienced professional to provide on-site support. New desktop installs, PC replacements and hardware issue resolution are common on-site tasks our engineering staff manages.
Technical Training and eLearning
Remain up-to-date on IT regulatory changes and keep your staff current on technology changes, including the newest tools available to assist them in their day-to-day operations. InfoSight provides a comprehensive training curriculum for all employee levels (from the receptionist to the CEO) through a variety of LIVE regularly-scheduled and on-demand classes. Visit our Knowledge Center for more information.
Our Promise of Support
At InfoSight, we strive to build strong relationships with our clients and continuously seek to understand ways in which we can ensure the services we are providing are in alignment with your needs. We’re committed to providing the highest level of customer support across all of our offerings.
Also see:
Security Awareness Training
What is
Onsite and Remote Support?
In general, onsite and remote support services attempt to help the user solve specific problems with a product or service —rather than providing training, customization, or other support services. Support is usually delivered over the telephone but can also be delivered online by email or through the support provider's website.
Support providers, often referred to as Managed Service Providers (MSPs), have internal technical support available to their customers providing their systems with a high availability of service. These premium support services are normally executed through a Service Level Agreement (SLA) where the level of service is formally defined and incidents are tracked. Basic network performance issues, software problems and user support can be addressed over the telephone or, increasingly, by using remote access repair services; while more complicated problems may need to be dealt with in person. The Service Level Agreement (SLA) defines the priorities, responsibilities, guarantees and warranties with regard to the onsite and remote support provided by the Managed Service Provider (MSP).
Do you have something to add to this definition? Let us know. Email your comments and contributions.
